Privacy Policy

Privacy Policy

At AL SOUK, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with us through our website, WhatsApp, mobile application (if applicable), or in-store.

By using our services, you agree to the practices described in this policy.

Information We Collect

We collect personal information to serve you better and improve your shopping experience. This information may include:

1. Information You Provide Directly

  • Name

  • Contact Number

  • Delivery Address

  • Order details

  • Feedback or reviews

This information is typically collected during order placement, account creation, or customer service interactions.

2. Automatically Collected Information

When you use our website or app (if applicable), we may automatically collect:

  • IP address

  • Device type and browser

  • Clickstream data (pages visited, time spent, etc.)

  • Cookies and tracking data

3. Third-Party Sources

We may occasionally receive data from trusted third-party services or platforms, in accordance with applicable laws.

How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Deliver your products to your location

  • Provide customer support

  • Improve our website and shopping experience

  • Communicate offers, promotions, or order updates

  • Prevent fraud and ensure secure transactions

  • Comply with legal obligations

Sharing of Information

We do not sell your personal data. However, we may share it with:

  • Delivery personnel or logistics partners (to fulfill your order)

  • Law enforcement agencies (only when legally required)

  • Authorized service providers (for payment processing, SMS, or notifications)

All third-party partners are required to handle your data securely and lawfully.

Location Tracking (Mobile App Only)

If AL SOUK introduces a mobile application with location-based services:

  • Background Location Use: We may access your location even when the app is not active to support features like delivery, rider tracking, and nearby store discovery.

  • Purpose: Only used for logistics, inventory accuracy, and service enhancement.

  • No Sale of Location Data: We do not sell or share your location data for advertising.

  • Opt-Out: You may disable background location from your device settings, but some features may not work properly.

  • Retention: Location data is retained for up to 365 days and securely deleted afterward.

Your Rights & Control

You can at any time:

  • Request to view, update, or delete your personal data

  • Opt-out of promotional messages

  • Adjust cookie or location permissions from your device/browser

Data Protection

We take all reasonable technical and organizational measures to secure your data from unauthorized access, misuse, or loss.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website, and we encourage you to review it regularly.

Contact Us

For questions, concerns, or data access requests:

📞 0335 4422838
📧 alsouk2023@gmail.com